Effective Date: 2025-01-16

Thank you for choosing Oxward Capital Ltd (“we,” “our,” or “us”). We are committed to providing a smooth and reliable shipping experience for all of our customers. Please review our shipping policy to understand how we process and deliver your orders.

1. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• You will receive a notification when your order has been shipped.

Note: Processing times may be extended during peak periods or due to unforeseen circumstances. We will notify you of any significant delays.

2. Shipping Rates and Delivery Times

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the selected shipping method:

• Standard Shipping: 5-7 business days (domestic), 10-15 business days (international)
• Expedited Shipping: 2-4 business days (domestic), 5-10 business days (international)

International Shipping

• We ship to most countries worldwide. Shipping fees and delivery times vary by destination.
• Any customs, duties, or import taxes applicable to international orders are the responsibility of the customer.

3. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Certain products may have shipping restrictions based on destination country regulations.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through our carrier’s website.

5. Lost, Damaged, or Delayed Shipments

• Lost Packages: If your package does not arrive within the estimated delivery time, please contact us at info@oxwardcapital.com. We will work with the carrier to resolve the issue.
• Damaged Items: If your package arrives damaged, please email us within 48 hours of delivery with your order number and photos of the damage.
• Delayed Shipments: While we aim to meet our delivery timelines, delays may occur due to factors beyond our control, such as weather or customs clearance. We appreciate your patience in such cases.

6. Returns and Refunds

For information on returns and refunds, please refer to our Return and Refund Policy.

7. Contact Us

If you have any questions or concerns about shipping, please contact us:

Oxward Capital Ltd
Office 4160
58 Peregrine Road
Hainault, Ilford, Essex, IG6 3SZ
Email: info@oxwardcapital.com