Effective Date: 2025-01-16

At Oxward Capital Ltd (“we,” “our,” or “us”), we strive to ensure customer satisfaction with every purchase. Please read this Return and Refund Policy carefully to understand your rights and obligations regarding returns and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be returned within [14/30] days of receipt.
• The item must be unused, in its original condition, and with all tags, labels, and packaging intact.
• Proof of purchase (e.g., order confirmation or receipt) must be provided.

Certain items, such as personalized or digital products, may not be eligible for return unless they are defective or damaged upon arrival. Such exceptions will be clearly mentioned at the time of purchase.

2. Non-Returnable Items

The following items are non-returnable:

• Digital downloads or e-books.
• Gift cards.
• Items marked as final sale.

3. Return Process

To initiate a return, please follow these steps:

1. Contact us at info@oxwardcapital.com with your order details and reason for return.
2. Wait for our team to provide a return authorization and instructions.
3. Ship the item to the address provided in the return authorization email. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Refund Policy

Refunds are processed once the returned item has been received and inspected. Refunds will be issued to the original payment method within [7-14 business days] of approval.

Please note:

• Shipping fees are non-refundable.
• If the item is found to be used, damaged, or not in its original condition, we reserve the right to deny the refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of receipt by emailing info@oxwardcapital.com with photographs of the damage or defect. We will arrange for a replacement or refund at no additional cost.

6. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Cancellations

Orders can only be canceled before they are shipped. If you wish to cancel an order, please contact us immediately at info@oxwardcapital.com. Once the order has been shipped, you will need to follow the return process outlined above.

8. Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

Oxward Capital Ltd
Office 4160
58 Peregrine Road
Hainault, Ilford, Essex, IG6 3SZ
Email: info@oxwardcapital.com